Computer Information Systems: IT Support Certificate (CISI-CC)

DRAFT CT State Community College Catalog 2023-2024 New students enrolling for the first time in Fall 2023 will begin as students of Connecticut State Community College under this draft catalog.  Continuing students from one of the 12 community colleges will be transitioned into a CT State program in this draft catalog as of the start of the Fall 2023 term. This catalog is a draft to be finalized in the Spring of 2023. The policies, courses and programs described are not applicable until the Fall 2023 term and may be updated as circumstances require.

The Information Technology (IT) Support Certificate prepares students to troubleshoot technical problems, work within a business environment using oral and written communication skills effectively, and apply software and hardware service and technical skills. 

The IT Support Certificate program is 27 credits, and all courses required by this certificate may be applied to the Computer Information Systems Associate degree program.

Learning Outcomes:  

• To design and use problem solving techniques 
• Use oral and written communication to communicate with clients in a business environment 
• Implement customer service skills in the context of the IT department 
• Apply proper troubleshooting skills within a networking environment 
• Utilize technical skills in implementing software and hardware installations 

This degree will begin to prepare students for common industry certification exams such as:

• CCNA (CISCO Certified Network Associate) exam. 
• CompTia Network+
• CompTIA Security+